Privacy Policy

Introduction

RelyMove ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property analysis platform and services.

By using RelyMove, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide

Account Information: Email address and password when you create an account
Property Information: Property addresses and details you submit for analysis
Photos: Property photos you upload for AI analysis
Payment Information: Payment details processed securely through our payment provider (Stripe)

Information Collected Automatically

Usage Data: Pages visited, features used, and interactions with our service
Device Information: Browser type, operating system, and device identifiers
Log Data: IP address, access times, and referring URLs

Analytics and Cookies

Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. This helps us improve our services and user experience.

What GA4 Collects

Pages you visit and time spent on each page
How you arrived at our site (search engine, direct link, etc.)
General location (city/country level, not precise)
Device and browser information
Interactions with site features

How We Protect Your Privacy

We implement Google Consent Mode v2 to respect your privacy choices:

Before consent: GA4 operates in "cookieless ping" mode, sending only anonymized, aggregated data without setting cookies
After consent: If you accept analytics cookies, GA4 uses cookies for more detailed (but still anonymized) analytics
If you decline: GA4 continues in cookieless mode, providing us with basic anonymized statistics only

Your Choices

You can change your cookie preferences at any time using the button below or by clicking "Cookie Settings" in the footer of any page.

For more information about Google Analytics, visit Google's Privacy Policy for Analytics.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our property analysis services
Process your property scans and generate reports
Process payments and send transaction notifications
Send you service-related communications
Respond to your inquiries and provide customer support
Analyze usage patterns to improve our platform
Detect and prevent fraud or abuse
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our service (hosting, payment processing, analytics)
Data Sources: We query external data providers to generate property reports, sharing only the property address
Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Secure storage with access controls
Regular security assessments
Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights

Under UK GDPR and data protection laws, you have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your data
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details below or through your account settings.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

RelyMove

Email: privacy@relymove.com